STANDARD TERMS AND CONDITIONS OF SALE
Terms and Conditions of Sale
Welcome to Odyssey Online! By purchasing from our online store, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
1. General Information
1.1 These Terms and Conditions govern the sale of products through our online shop, based in New Zealand.
1.2 All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).
1.3 We reserve the right to update these Terms and Conditions at any time, and any changes will be effective upon posting to our website.
2. Payment
2.1 Payment is required at the time of purchase. We accept payments through Stripe.
2.2 All transactions are processed securely, and no payment information is stored on our servers.
3. Shipping and Delivery
3.1 We ship products to customers in all of New Zealand . Shipping times and costs are provided during the checkout process.
3.2 Delivery times are estimates only, and we are not responsible for delays caused by external factors, such as courier issues or customs processing.
3.3 Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses.
4. 30-Day Guarantee
4.1 We are committed to your satisfaction. If any product you receive is defective or damaged, we offer a 30-day guarantee from the date of delivery.
4.2 To make a claim, please contact us at info@odysseyonline.co.nz with proof of purchase and photos of the defect.
4.3 Upon verification, we will offer a replacement, exchange, or refund at our discretion.
4.4 This guarantee does not cover general wear and tear, misuse, or damage caused by improper care.
5. Returns and Refunds
5.1 Products must be returned in their original condition, with all packaging and accessories, within 7 days of delivered date.
5.2 Customers are responsible for the cost of return shipping unless the item is faulty.
5.3 Refunds will be processed within 10 business days of receiving the returned item and will be issued via the original payment method.
6. Privacy and Security
6.1 We value your privacy and only collect personal information to process your order and improve your shopping experience.
6.2 Your information will never be shared with third parties, except as required to complete your order or by law.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, our liability for any claim, including negligence, is limited to the amount paid for the product in question.
7.2 We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
8. Governing Law
8.1 These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with New Zealand law.
9. Contact Information
For questions or concerns, please contact us at:
Email: info@odysseyonline.co.nz
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