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1. Information We Collect

We collect two types of information: personal information you provide voluntarily and information collected automatically when you use our website.

a. Personal Information You Provide

When you create an account, make a purchase, subscribe to our newsletter, or contact customer service, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (credit card or other payment methods)
  • Order history
  • Other information you provide to us through forms or communications

b. Information Collected Automatically

We also collect certain information automatically when you visit our website. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Pages you visit on our site
  • Referring websites or search terms
  • Cookies (as detailed below)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and provide customer support
  • To improve our website and services
  • To personalize your shopping experience
  • To send you promotional emails or newsletters (only if you have opted in)
  • To communicate important information about your orders, account, or policies
  • To comply with legal obligations and resolve any disputes

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us remember your preferences, improve website functionality, and analyze usage patterns.

You can manage your cookie preferences through your browser settings. However, please note that blocking cookies may affect the functionality of our website.

4. How We Protect Your Information

We take your privacy seriously and implement appropriate security measures to protect your personal information. This includes using encryption protocols for payment transactions and employing secure servers. However, no data transmission or storage system can be guaranteed 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • To process payments and fulfill orders (e.g., payment processors, shipping companies)
  • To comply with legal requirements (e.g., law enforcement, regulatory authorities)
  • In case of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing or requesting a copy of your personal data
  • Correcting any inaccuracies in your data
  • Requesting the deletion of your personal data (where applicable)
  • Opting out of marketing communications
  • Objecting to certain data processing activities

To exercise these rights, please contact us at [Insert Contact Information].

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the most recent update. Please check this page periodically for any updates.


STANDARD TERMS AND CONDITIONS OF SALE

Terms and Conditions of Sale

Welcome to Odyssey Online! By purchasing from our online store, you agree to the following terms and conditions. Please read them carefully before completing your purchase.

1. General Information

1.1 These Terms and Conditions govern the sale of products through our online shop, based in New Zealand.

1.2 All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).

1.3 We reserve the right to update these Terms and Conditions at any time, and any changes will be effective upon posting to our website.

2. Payment

2.1 Payment is required at the time of purchase. We accept payments through Stripe.

2.2 All transactions are processed securely, and no payment information is stored on our servers.

3. Shipping and Delivery

3.1 We ship products to customers in all of New Zealand . Shipping times and costs are provided during the checkout process.

3.2 Delivery times are estimates only, and we are not responsible for delays caused by external factors, such as courier issues or customs processing.

3.3 Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses.

4. 30-Day Guarantee

4.1 We are committed to your satisfaction. If any product you receive is defective or damaged, we offer a 30-day guarantee from the date of delivery.

4.2 To make a claim, please contact us at info@odysseyonline.co.nz with proof of purchase and photos of the defect.

4.3 Upon verification, we will offer a replacement, exchange, or refund at our discretion.

4.4 This guarantee does not cover general wear and tear, misuse, or damage caused by improper care.

5. Returns and Refunds

5.1 Products must be returned in their original condition, with all packaging and accessories, within 7 days of delivered date.

5.2 Customers are responsible for the cost of return shipping unless the item is faulty.

5.3 Refunds will be processed within 10 business days of receiving the returned item and will be issued via the original payment method.

6. Privacy and Security

6.1 We value your privacy and only collect personal information to process your order and improve your shopping experience.

6.2 Your information will never be shared with third parties, except as required to complete your order or by law.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, our liability for any claim, including negligence, is limited to the amount paid for the product in question.

7.2 We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

8. Governing Law

8.1 These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with New Zealand law.

9. Contact Information

For questions or concerns, please contact us at:

Email: info@odysseyonline.co.nz